Scope
Business buyers only
VIALFORM supplies businesses and authorized representatives requesting empty, non-sterile laboratory or industrial sample packaging. VIALFORM may request business identity, intended use, export-control or end-user information before issuing or accepting a quotation.
Quotation and order confirmation
The buyer sends the SKU, quantity, delivery country and optional packaging requirements by email or by copying the local RFQ summary. VIALFORM normally targets a written response within two business days.
A quotation identifies the product, quantity, price, freight, lead time and delivery terms and is valid for 14 calendar days unless it states another period. An order is confirmed only after the buyer accepts the quotation and the required PayPal Invoice payment clears.
Non-sterile status and prohibited uses
The displayed scope is limited to empty packaging components treated as non-sterile. They are not presented for injection, infusion, implantation, parenteral compounding, direct clinical or diagnostic use, or human or veterinary drug administration.
The buyer is responsible for validating cleanliness, compatibility, processing, labeling, storage, and regulatory suitability for its actual intended use. A disclaimer does not authorize a prohibited use, and the seller may decline or cancel an inquiry where the stated or reasonably apparent use falls outside the accepted scope.
Products and customization
The accepted quotation controls the ordered SKU, pack quantity, optional closures, documentation and custom packaging. AI-generated website illustrations show product appearance only and do not change the written product description.
Buyer-supplied artwork, trademarks and packaging instructions require a written proof approval. The buyer confirms that it has the right to use all supplied artwork and content. Custom production begins after proof approval and cleared payment.
Prices and PayPal Invoice
Website prices use USD and exclude freight, duties and taxes. The written quotation states the total amount before payment. After acceptance, VIALFORM sends a PayPal Invoice; payment credentials are entered only on PayPal and are not collected by this website.
Fulfillment origin and delivery
Orders dispatch from Guangzhou, China. Standard products normally dispatch within 5–10 business days after cleared payment; custom products normally dispatch within 15–25 business days after proof approval and payment.
DAP Incoterms 2020 applies unless the quotation states otherwise. The buyer pays import duties, taxes and customs-clearance charges unless the quotation expressly includes them.
Inspection, claims and remedies
Visible damage, shortage or incorrect items must be reported within five business days. Standard unused products may be submitted for return authorization within 14 calendar days. Custom products are not returnable for convenience after proof approval or committed procurement begins.
Approved refunds are initiated to the original PayPal payment within ten business days after return inspection or claim approval. The detailed process is stated in the Shipping, Returns & Refunds policy.